Terms and conditions

  • PAYMENTS

Make your payment directly into our bank account (we can give you these details if they have not transferred over from the current site) Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Payment can be made by credit/debit card over the phone, by calling 01928 701356, please quote your Order ID as reference.

 

  • CREDIT NOTES

Credit Notes will be valid for a period of 12 months from date of issue

 

  • HANDLING CHARGE FOR RETURNED GOODS

In the event that goods are returned by a customer, for crediting, Colenso Screen Services reserve the right to charge a 15% handling charge.

 

  • NON RECEIPT OF GOODS

Notification of goods not received must be made to our Sales office straight away on 01928 701356.

 

  • DELIVERY OF GOODS

Your goods are extremely well packaged, however, in the event that you incur any damages to the packaging or goods, or you receive a late delivery, then please ensure that you sign the paperwork and courier’s hand held PDA device stating these facts and the correct time while the driver is present and then inform our sales office straight away on 01928 701356. In addition to this you can email photographic evidence to SALES@COLENSO.CO.UK

 

  • BESPOKE ITEMS

Bespoke, personalised, and made-to-order items are non-returnable and non-refundable unless they are faulty, damaged, or incorrectly manufactured.

Any issues must be reported within 7 days of delivery, with photographs where requested.

If an item is found to be faulty, damaged, or not made in accordance with the agreed specification, we will repair, replace, or refund the item as appropriate.

We are not responsible for errors resulting from incorrect measurements, artwork, spelling, designs, or other information provided or approved by the customer.

Minor variations in colour, finish, texture, or size that are inherent to the manufacturing process will not be considered defects.

No refund, replacement, or repair will be provided where the item has been produced correctly according to the customer’s approved specifications.

Approval of artwork, proofs, designs, dimensions, wording, or specifications constitutes acceptance by the customer, and we cannot accept liability for errors identified after approval has been given.

 

  • DISCLAIMER

All images, photographs, product descriptions, and specifications provided on this website are for illustrative and informational purposes only. Whilst we make every effort to ensure the information presented is accurate and up to date, actual products, colours, finishes, features, and specifications may vary from those shown or described. In some cases, product descriptions and specifications may change due to supplier updates, product improvements, or changes in availability. We reserve the right to make changes without prior notice. Please contact us directly to confirm the latest product details and specifications before placing an order.