Terms and conditions

  • PAYMENTS

Make your payment directly into our bank account (we can give you these details if they have not transferred over from the current site) Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Payment can be made by credit/debit card over the phone, by calling 01928 701356, please quote your Order ID as reference.

 

  • CREDIT NOTES

Credit Notes will be valid for a period of 12 months from date of issue

 

  • HANDLING CHARGE FOR RETURNED GOODS

In the event that goods are returned by a customer, for crediting, Colenso Screen Services reserve the right to charge a 15% handling charge.

 

  • NON RECEIPT OF GOODS

Notification of goods not recieved must be made to Colenso Screen services within 48 of invoice date

 

  • DELIVERY OF GOODS

Your goods are extremely well packaged, however, in the event that you incur any damages to the packaging or goods, or you receive a late delivery, then please ensure that you sign the paperwork and courier’s hand held PDA device stating these facts and the correct time while the driver is present and then inform our sales office straight away on 01928 701356